FALCONI and Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, have signed a strategic alliance to provide organizations in Brazil and abroad with a unique offer to generate efficiencies through process management.
The alliance will enable organizations to optimize their costs and increase business efficiency through the integration of a management framework focused on results and the outsourcing of business and customer related processes. This integrated approach will combine the large expertise of FALCONI in management consultancy with Atento’s proven solutions to outsource customer relationship management and key business process, particularly its back office solutions. The alliance will also leverage the extensive business process management expertise of Interfile, the leading provider of business process outsourcing services for large clients in the banking and financial services sector in Brazilparticipated by Atento.
Alejandro Reynal, Atento’s CEO commented, “We are very excited about the opportunities that our alliance with FALCONI will bring to our clients in Brazil and the wider Latin America region. We are both leaders in our respective fields and we are now combining our unique insight and expertise to deliver clients greater efficiency and agility through the optimization and outsourcing of their business process.” Alejandro Reynaladded “FALCONI and Atento share a common vision to generate value and competitive advantages for companies operating in highly competitive and digitalized environments. We are convinced that our alliance will expand both companies’ addressable markets and bring new opportunities to our clients.”
Wilson Risolia, Director President of FALCONI, said “FALCONI was looking for a partner able to drive technology solutions to our business model and therefore bring efficiency to the projects we run for our clients. Atento and its leadership position in the CRM/BPO sector in Latin Americawas just the right option.”
Viviane Martins, Managing Partner and Vice President of FALCONI, highlights the expectations with this alliance. “The alliance between FALCONI and Atento will allow us to offer a portfolio that adds more value to our clients by combining our effectiveness on implementing managerial knowledge with Atento’s technology and outsourcing solutions.”
Mario Camara, Managing Director of Atento Brazil said, “This alliance allows Atento to strengthen its value proposition to our clients thanks to the market leading consultancy capabilities of FALCONI.” Mario Camara added, “The agreement is one more example of our company ongoing commitment to partner with market leaders to expand our capabilities and always offer our clients with the best customer experience and business process solutions in the market”.
Published on October 27, 2017.